Terms & Privacy

Terms of Use & License

1. The service and your account

Nola helps you discover places, save ideas, plan itineraries, collaborate with trip members and keep shared trip photos. Use the service only if you can lawfully agree to these terms; minors need the permission and supervision required by local law. Provide accurate account information, keep your access secure and contact us about unauthorized use. Nola is not an emergency service, travel agency or booking provider.

2. License

Subject to these terms and an active subscription where required, you receive a limited, personal, non-exclusive and non-transferable license to use Nola. You do not acquire ownership of the app or its branding. Do not copy or redistribute the software, bypass access controls, scrape restricted data, abuse provider quotas or interfere with other users. Any rights that cannot lawfully be restricted remain unaffected.

For the iOS app, the Apple Standard End User License Agreement governs the software license. These service terms supplement it and do not replace Apple's standard software license or mandatory store terms.

3. Subscriptions, trial and cancellation

Access to Nola's app requires an active subscription or eligible active annual trial. Monthly has no free trial. The annual plan may offer a seven-day introductory trial to eligible customers; the actual offer, local price, taxes and billing period are shown by your store before confirmation. An annual purchase is charged upfront for the year.

Subscriptions renew automatically unless cancelled through the store's subscription settings. An eligible trial converts to the paid annual subscription unless cancelled before the store's cancellation deadline. Cancel before renewal; consult the purchase confirmation and store settings for the applicable deadline. Cancellation normally stops the next renewal and does not itself erase your account or refund a previous payment. Refund requests and purchases are handled under the relevant store's policies and applicable law. You may restore eligible purchases in the app. Signing out or deleting the app does not cancel a subscription.

4. Your content and group sharing

You retain rights to photos, captions, notes and other content you provide. You grant Nola only the permissions needed to host, process, display and deliver that content as part of the service, including to members of the trip where you share it. Only upload material you have the right to use and share, including permission from people depicted where necessary. Do not upload unlawful, abusive, sexually exploitative or infringing content, or share another person's sensitive information without authority.

Trip members may see shared itinerary items, decisions, messages and photos according to their role. Content copied or saved by another member may remain outside Nola's control after you remove it. Contact support to report abuse, infringement or privacy concerns. Photo Memories is a shared album; Nola does not currently offer generated travel videos or automatic social-network publishing.

5. AI and travel information

AI assistance creates suggestions and proposed itinerary changes. Review suggestions and explicitly confirm changes before applying them. AI output can be inaccurate, incomplete or outdated. Independently confirm opening hours, routes, transport, availability, safety, visa requirements and booking details with authoritative providers. Estimates are not guarantees. Do not rely on Nola for emergency, medical, legal or immigration advice.

6. External services and availability

Authentication, maps, place information, AI and billing may rely on third-party services. Their own terms apply when you use their services. Nola does not guarantee uninterrupted service or the accuracy of third-party information. Features may change or be temporarily unavailable. We may restrict an account to address abuse, security incidents or legal requirements, and will provide notice where appropriate. Statutory consumer remedies remain available.

7. Responsibility and your legal rights

You are responsible for your travel arrangements and for reviewing information before acting on it. To the extent permitted by applicable law, Nola is not responsible for losses caused by inaccurate third-party information, travel-provider failures or misuse of the service. These terms do not exclude liability or consumer rights that cannot lawfully be excluded, including applicable rights concerning defective digital services. Mandatory laws and courts available to consumers in their place of residence remain unaffected.

8. Changes and contact

We may update these terms to reflect changes to the service or legal requirements. Material changes will be communicated through the service or an appropriate account contact method before taking effect where required. The date above identifies this version. Questions, complaints and support requests may be sent to support@ispeakportuguese.com.

Privacy Policy

This policy describes information handled by Emanuel Souza in operating Nola. For questions or requests, contact support@ispeakportuguese.com. This mailbox is currently shared with iSpeakPortuguese support; mention Nola in your message so it can be routed correctly.

1. Information you provide

• Account and profile: account identifier, email, display name, avatar, sign-in provider information, country of residence and travel preferences you choose to provide.
• Travel planning: destinations, dates, companions, interests, itinerary items, saved places, manually entered reservations, notes, packing items, budgets, shared costs, votes and group messages.
• Photos: photos selected for upload, captions, trip association and upload metadata. Photos can reveal people, places and personal information; review them before sharing.
• AI requests: prompts, conversation content and relevant trip context used to answer your request or propose changes.
• Support: messages and information you send when asking for help or exercising privacy rights.

You do not need to provide a precise current location to select a destination or a country of residence. Nola does not use continuous background location tracking as part of its current planning flow. Do not include passports, payment-card numbers or other highly sensitive documents in notes, photos or AI prompts.

2. Technical and purchase information

Our service and its providers process technical information necessary for delivery, authentication, security and billing, such as IP addresses, device/app information, request logs, account identifiers, transaction identifiers, subscription status and billing country/currency. Nola uses operational AI usage information such as task type, model, request outcome, timing and estimated token/cost usage. Apple or Google processes store payments; Nola does not receive your full payment-card details. RevenueCat helps verify purchases and subscription access using your app account identifier.

2a. Optional usage analytics

We use Google Analytics for Firebase to understand how people use Nola and improve onboarding and subscriptions. Analytics collection starts disabled. You can choose the optional “Help improve Nola” checkbox and change your choice in your account options.

After consent, Google Analytics may process an app-instance identifier, app and device information, IP-derived approximate location, sessions and lifecycle events, and purchase or subscription events, including product identifiers and prices. Our own onboarding and paywall events include a step name, funnel version, elapsed time, plan type and app environment. We do not include your name, email, Nola account or trip identifiers, destination, questionnaire answers, messages, photo content, URLs or raw provider errors in those custom event parameters.

We configure advertising storage, advertising user-data consent and advertising personalization consent as denied, and remove Android advertising-ID permission. We do not enable Google Signals or use this app's Analytics for personalized advertising. Optional Analytics is separate from operational information needed for account security, trip synchronization, notifications and subscription verification.

Turning Analytics off disables further collection and resets local Analytics data. It does not automatically erase information already sent. Contact us if you want to exercise a privacy right relating to information already collected; we may need additional non-secret information to identify device-specific Analytics records.

3. Why we use information

We use information to operate your account, personalize suggestions, create and synchronize trips, enable collaboration, store selected photos, provide AI assistance, verify subscriptions, send reminders you enable, answer support requests, prevent abuse and satisfy legal obligations. Depending on the activity and applicable law, we rely on providing the requested service, your consent for optional permissions or processing, legitimate interests in securing and operating the service, or legal obligations. Where consent is required, you may withdraw it; withdrawal does not invalidate earlier lawful processing.

4. Sharing and service providers

• Trip members: shared trip content is visible to authorized members according to their role. Avoid sharing information you do not want other members to retain.
• Supabase: account authentication, database, synchronization and private media storage.
• Google Places and related place services: destination/place searches, selected geographic coordinates and requested search preferences, used to return place details or photos. Provider requests may be made by our backend; you are not promised anonymity to every provider.
• OpenAI: when you use Nola AI, your request and relevant trip context are sent for processing. That context may include preferences, itinerary facts, shared place choices and reservation details relevant to the task. Photos in Memories are not automatically sent to OpenAI to make videos. API response storage is disabled in our requests, but this does not mean zero provider retention; provider security and abuse-monitoring practices may still apply.
• RevenueCat, Apple and Google Play: purchase and entitlement verification, transaction handling and store-specific billing functions.
• Google Analytics for Firebase: Google Analytics for Firebase processes the usage information described above to provide measurement for Nola. Current account settings permit aggregated, de-identified measurement contributions, technical support and business recommendations; sharing with Google for improvement of its products and services is disabled. Google Signals is disabled, and no Google Ads account is currently linked. Google processes information under its applicable terms and data-protection arrangements. Learn more in Google's explanation of information from partner apps and sites.
• Hosting and support infrastructure: delivery of app/legal pages and handling your support messages. GitHub hosts these public legal pages and may process visitor connection logs under its own policies.

We do not sell your personal information or use the current app for targeted advertising. We may disclose information when required by law, to protect users and the service, or as part of a business transfer subject to appropriate notice and safeguards. We do not publish your private trip albums on this legal website.

5. Permissions and choices

Photo selection/camera access is used when you choose photos or a cover. Notification permission is requested when you enable reminders. You may revoke permissions in device settings. Revoking a device permission does not delete information you already uploaded. You may edit available profile/trip fields and remove your own photos using the app's controls. Subscription cancellation is managed separately through your store.

6. Retention, removal and security

We retain account and trip information while needed to provide the service, support shared trips and satisfy security or legal needs. A cancelled subscription does not automatically delete your account or content. To request account deletion and associated data removal, follow the contact instructions below. We may retain limited records required for billing, disputes, fraud prevention or legal obligations and will explain relevant limitations when responding. Backups, provider logs and copies retained by other trip members may not disappear immediately.

Access controls and authenticated storage restrict access to private content. No system is completely secure, and we do not promise absolute security, instantaneous erasure or a fixed deletion deadline that has not been operationally established.

Analytics retention

Our current Analytics property is configured to retain event-level data for two months and user-level data for fourteen months. New activity resets the user-data retention period. These settings do not remove most standard reports based on aggregated information, which may remain available for longer. Changing the optional Analytics setting in Nola does not itself delete previously transmitted data or those reports.

7. International processing and rights

Our providers may process information in countries other than where you live. Applicable safeguards depend on the provider, processing and relevant law. Depending on your location, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to processing, withdraw consent and complain to a competent data-protection authority. Contact us to exercise a right; we may request proportionate verification of your account ownership. We will respond according to applicable law.

8. Children and changes

Nola is not directed to children under 13, or a higher minimum age required by local law. If you believe a child supplied personal information without the required authorization, contact us. We may update this policy as the service changes and notify you of material changes through the app or an appropriate account contact method where required.

Support & account deletion requests

1. Email support@ispeakportuguese.com with Nola account deletion in the subject.
2. State that you want your Nola account and associated data removed, and provide the email associated with the account. You can submit a request without reinstalling the app or buying a subscription.
3. We verify account ownership before processing a request. Do not send your password, authentication codes, full payment-card details or identity documents by ordinary email.

The request covers account authentication and profile information and associated trip-planning records, preferences, notes, user-uploaded photos and captions, messages and AI conversation records, notification identifiers and subscription-service records, as applicable. We review shared-trip relationships and the data of other members when determining the scope of removal. Content independently copied by other people outside Nola is outside our control.

Limited information may need to be retained for billing, disputes, fraud prevention or legal obligations. Backups and provider security logs can have separate retention schedules; we will explain applicable limitations, retention periods and expected timing when handling your request. We do not promise instantaneous erasure or a completion deadline that has not been operationally established.

Deleting an account does not cancel store billing. Manage cancellation separately in Google Play or Apple subscription settings. You can request account deletion without first making a new purchase or starting a trial.

For other privacy requests, including removal of particular information while keeping your account, use the same support address and describe your request. We may need to verify ownership and explain any necessary limits.

Para solicitar a exclusão, envie um e-mail para o endereço acima com Nola account deletion no assunto, informe o e-mail da conta e o pedido. Não envie senha nem códigos de acesso. Você pode fazer a solicitação sem reinstalar o app ou comprar uma assinatura. A exclusão da conta não cancela a cobrança da loja.